/* Modern Client Portal CSS - Full Width Dark Theme */

:root {
    --primary-color: #3b82f6;
    --primary-hover: #60a5fa;
    --secondary-color: #9ca3af;
    --secondary-hover: #d1d5db;
    --success-color: #10b981;
    --success-hover: #34d399;
    --background-color: #111827;   /* Deep slate base */
    --card-bg: #1f2937;            /* Lighter slate for cards */
    --text-main: #f9fafb;
    --text-muted: #9ca3af;
    --border-color: #374151;
    --shadow-sm: 0 4px 6px -1px rgba(0, 0, 0, 0.4);
    --shadow-md: 0 10px 15px -3px rgba(0, 0, 0, 0.5);
    --shadow-hover: 0 20px 25px -5px rgba(0, 0, 0, 0.6);
    --border-radius: 12px;
}

/* ========================================================
   OVERRIDE LEGACY OSTICKET TEMPLATE CONSTRAINTS
======================================================== */
body {
    background-color: var(--background-color) !important;
    background-image: none !important;
    background: var(--background-color) !important;
    font-family: 'Inter', -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif;
    color: var(--text-main) !important;
    margin: 0;
    padding: 0;
}

#container {
    width: 100% !important;
    max-width: 100% !important;
    margin: 0 !important;
    padding: 20px 40px !important;
    background: transparent !important;
    border: none !important;
    box-shadow: none !important;
    box-sizing: border-box !important;
}

#header {
    width: 100% !important;
    max-width: 100% !important;
    padding: 15px 30px !important;
    background: var(--card-bg) !important;
    border-radius: var(--border-radius);
    box-shadow: var(--shadow-sm);
    margin-bottom: 30px !important;
    box-sizing: border-box !important;
    display: flex;
    justify-content: space-between;
    align-items: center;
    flex-direction: row-reverse;
}

#header img {
    max-height: 40px;
    width: auto;
}

#header #logo {
    display: flex !important;
    align-items: center !important;
    margin: 0 !important;
}

#header > div.pull-right {
    margin-top: 0 !important;
}

#content {
    width: 100% !important;
    max-width: 100% !important;
    padding: 0 !important;
    margin: 0 !important;
    background: transparent !important;
    border: none !important;
    box-shadow: none !important;
    padding-bottom: 50px !important;
}

/* Hide legacy nav and hr */
#nav, hr {
    display: none !important;
}

/* Header Buttons */
.modern-header-nav {
    display: flex;
    gap: 15px;
    align-items: center;
}

.btn-modern {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    padding: 0.6rem 1.2rem;
    font-size: 0.95rem;
    font-weight: 500;
    line-height: 1.5;
    border-radius: 50px;
    text-decoration: none !important;
    transition: all 0.3s ease;
    border: 1px solid transparent;
    cursor: pointer;
}

.btn-modern-outline {
    background-color: transparent;
    color: var(--text-main) !important;
    border-color: var(--border-color);
}

.btn-modern-outline:hover {
    background-color: var(--card-bg);
    border-color: var(--primary-color);
    color: var(--primary-color) !important;
    box-shadow: var(--shadow-sm);
}

.btn-modern-primary {
    background-color: var(--primary-color);
    color: #ffffff !important;
    border-color: var(--primary-color);
}

.btn-modern-primary:hover {
    background-color: var(--primary-hover);
    border-color: var(--primary-hover);
    box-shadow: var(--shadow-sm);
}

.btn-modern i {
    margin-right: 6px;
}

/* ========================================================
   PORTAL LAYOUT (FULL WIDTH)
======================================================== */
.portal-layout {
    display: grid;
    grid-template-columns: 300px 1fr;
    gap: 30px;
}

@media (max-width: 900px) {
    .portal-layout {
        grid-template-columns: 1fr;
    }
}

/* Sidebar */
.portal-sidebar {
    background: var(--card-bg);
    border-radius: var(--border-radius);
    padding: 25px;
    box-shadow: var(--shadow-sm);
    height: 100%;
    border: 1px solid var(--border-color);
    box-sizing: border-box;
}

.sidebar-brand-title {
    font-size: 1.1rem;
    font-weight: 700;
    margin-bottom: 25px;
    color: var(--text-main);
    padding-bottom: 15px;
    border-bottom: 1px solid var(--border-color);
    text-transform: uppercase;
    letter-spacing: 1px;
}

.sidebar-nav {
    display: flex;
    flex-direction: column;
    gap: 10px;
}

.sidebar-nav-btn {
    display: flex;
    align-items: center;
    justify-content: space-between;
    padding: 14px 20px;
    border-radius: 10px;
    background: transparent;
    border: 1px solid var(--border-color);
    text-align: left;
    font-size: 0.95rem;
    font-weight: 500;
    color: var(--text-muted);
    cursor: pointer;
    transition: all 0.2s ease;
    text-decoration: none;
    width: 100%;
}

.sidebar-nav-btn:hover {
    background-color: var(--background-color);
    color: var(--text-main);
    border-color: var(--border-color);
}

.sidebar-nav-btn.active {
    background-color: rgba(59, 130, 246, 0.1);
    color: var(--primary-color) !important;
    border-color: rgba(59, 130, 246, 0.3);
}

.sidebar-nav-btn.active span {
    color: var(--primary-color) !important;
}

.sidebar-nav-btn i {
    margin-right: 12px;
    font-size: 1.1rem;
    width: 20px;
    text-align: center;
}

.sidebar-nav-btn .pill-counter {
    background: var(--border-color);
    color: var(--text-main);
    padding: 3px 10px;
    border-radius: 50px;
    font-size: 0.8rem;
    font-weight: 600;
}
.sidebar-nav-btn.active .pill-counter {
    background: var(--primary-color);
    color: #fff;
}

.sidebar-btn-open-ticket {
    background-color: var(--success-color);
    color: #fff !important;
    border-radius: 10px;
    text-align: center;
    display: block;
    padding: 14px;
    font-weight: 600;
    margin-bottom: 25px !important;
    text-decoration: none;
    transition: all 0.2s ease;
    box-shadow: 0 4px 6px rgba(16, 185, 129, 0.2);
}
.sidebar-btn-open-ticket:hover {
    background-color: var(--success-hover);
    color: #fff !important;
    text-decoration: none;
    box-shadow: 0 6px 12px rgba(16, 185, 129, 0.3);
}

/* ========================================================
   MAIN CONTENT
======================================================== */
.portal-main {
    background: var(--card-bg);
    border-radius: var(--border-radius);
    padding: 35px;
    box-shadow: var(--shadow-sm);
    min-height: 500px;
    border: 1px solid var(--border-color);
}
.portal-main.full-width {
    grid-column: 1 / -1;
}

.portal-tab-content {
    display: none;
    animation: fadeIn 0.4s ease-out;
}
.portal-tab-content.active {
    display: block;
}

@keyframes fadeIn {
    from { opacity: 0; transform: translateY(10px); }
    to { opacity: 1; transform: translateY(0); }
}

/* Top Header of Main Content */
.tab-header {
    display: flex;
    justify-content: space-between;
    align-items: center;
    margin-bottom: 25px;
    border-bottom: 1px solid var(--border-color);
    padding-bottom: 20px;
}
.tab-title {
    font-size: 1.8rem;
    font-weight: 700;
    margin: 0;
    color: var(--text-main);
}

/* Toggle Switch */
.toggle-switch {
    display: flex;
    background: var(--background-color);
    border-radius: 50px;
    padding: 5px;
    border: 1px solid var(--border-color);
}
.toggle-option {
    padding: 8px 20px;
    border-radius: 50px;
    font-size: 0.9rem;
    font-weight: 600;
    cursor: pointer;
    color: var(--text-muted);
    transition: all 0.2s ease;
    text-decoration: none !important;
}
.toggle-option:hover {
    color: var(--text-main);
}
.toggle-option.active {
    background: var(--card-bg);
    color: var(--primary-color);
    box-shadow: var(--shadow-sm);
    border: 1px solid var(--border-color);
}

/* ========================================================
   TABLES
======================================================== */
.modern-table {
    width: 100%;
    border-collapse: separate;
    border-spacing: 0;
    font-size: 0.95rem;
    color: var(--text-main);
}
.modern-table th {
    background: var(--background-color);
    color: var(--text-muted);
    font-weight: 600;
    text-transform: uppercase;
    font-size: 0.8rem;
    letter-spacing: 0.5px;
    padding: 15px 20px;
    border-bottom: 1px solid var(--border-color);
    text-align: left;
}
.modern-table th a {
    color: var(--text-muted) !important;
    text-decoration: none;
}
.modern-table th a:hover {
    color: var(--text-main) !important;
}
.modern-table th:first-child {
    border-top-left-radius: var(--border-radius);
}
.modern-table th:last-child {
    border-top-right-radius: var(--border-radius);
}
.modern-table td {
    padding: 18px 20px;
    border-bottom: 1px solid var(--border-color);
    vertical-align: middle;
}
.modern-table tr:hover td {
    background-color: rgba(255, 255, 255, 0.02);
}
.modern-table tr:last-child td {
    border-bottom: none;
}
.modern-table a:hover {
    text-decoration: underline !important;
    color: var(--primary-hover) !important;
}
.modern-table td.headline, .modern-table th.headline {
    background: var(--border-color);
    color: var(--text-main);
    font-size: 1.1rem;
    font-weight: 700;
    padding: 12px 20px;
    border-bottom: 2px solid var(--primary-color);
}
.action-button {
    display: inline-block;
    padding: 8px 15px;
    background: var(--primary-color);
    color: #fff !important;
    border-radius: 8px;
    text-decoration: none;
    font-size: 0.85rem;
    font-weight: 600;
    margin-left: 10px;
}
.action-button:hover {
    background: var(--primary-hover);
    text-decoration: none !important;
}

/* Status Badges */
.status-badge {
    display: inline-block;
    padding: 5px 12px;
    border-radius: 50px;
    font-size: 0.8rem;
    font-weight: 600;
    text-align: center;
    border: 1px solid transparent;
}
.status-open {
    background-color: rgba(16, 185, 129, 0.1);
    color: var(--success-color);
    border-color: rgba(16, 185, 129, 0.2);
}
.status-closed {
    background-color: rgba(156, 163, 175, 0.1);
    color: var(--text-muted);
    border-color: rgba(156, 163, 175, 0.2);
}

/* Inputs and Forms */
input[type="text"], 
input[type="search"], 
input[type="email"], 
input[type="tel"], 
input[type="password"], 
input[type="number"], 
select, 
textarea {
    background-color: var(--background-color) !important;
    color: var(--text-main) !important;
    border: 1px solid var(--border-color) !important;
    padding: 10px 15px !important;
    border-radius: 8px !important;
    font-family: 'Inter', sans-serif;
}
input[type="text"]::placeholder,
input[type="search"]::placeholder,
input[type="email"]::placeholder,
input[type="tel"]::placeholder,
input[type="password"]::placeholder,
textarea::placeholder {
    color: var(--text-muted);
}
input[type="text"]:focus,
input[type="search"]:focus,
input[type="email"]:focus,
input[type="tel"]:focus,
input[type="password"]:focus,
select:focus,
textarea:focus {
    border-color: var(--primary-color) !important;
    outline: none;
}

/* ========================================================
   SELECT2 DROPDOWN OVERRIDES (Timezone, etc)
======================================================== */
.select2-container .select2-selection--single,
.select2-container--default .select2-selection--single {
    background-color: var(--background-color) !important;
    border: 1px solid var(--border-color) !important;
    color: var(--text-main) !important;
    height: 42px !important;
    border-radius: 8px !important;
    display: flex;
    align-items: center;
}

.select2-container--default .select2-selection--single .select2-selection__rendered {
    color: var(--text-main) !important;
    line-height: normal !important;
    padding-left: 15px !important;
}

.select2-container--default .select2-selection--single .select2-selection__arrow {
    height: 40px !important;
}

.select2-dropdown {
    background-color: var(--card-bg) !important;
    border: 1px solid var(--border-color) !important;
    color: var(--text-main) !important;
    box-shadow: 0 10px 25px rgba(0,0,0,0.5) !important;
    border-radius: 8px !important;
    overflow: hidden;
}

.select2-search--dropdown .select2-search__field {
    background-color: var(--background-color) !important;
    color: var(--text-main) !important;
    border: 1px solid var(--border-color) !important;
    border-radius: 4px !important;
    padding: 8px !important;
}

.select2-container--default .select2-results__option {
    color: var(--text-main) !important;
    background-color: var(--card-bg) !important;
    padding: 10px 15px !important;
}

.select2-container--default .select2-results__option[aria-selected="true"] {
    background-color: var(--background-color) !important;
    color: var(--primary-color) !important;
    font-weight: 600;
}

.select2-container--default .select2-results__option--highlighted[aria-selected] {
    background-color: var(--primary-color) !important;
    color: #ffffff !important;
}

/* ========================================================
   TICKET THREAD & REPLY AREA (view.inc.php)
======================================================== */
#ticketThread {
    margin-top: 30px;
    position: relative;
    padding-left: 0 !important; /* Make flush left */
    background: transparent !important;
}

/* Remove vertical lines and timeline dots */
#ticketThread::before,
#ticketThread .thread-entry::before {
    display: none !important;
}

/* Hide legacy dotted lines and structural pseudo-elements completely */
#ticketThread::after,
#ticketThread .thread-dir,
#ticketThread .thread-dir::before,
#ticketThread .thread-dir::after,
#ticketThread span.avatar,
#ticketThread .thread-entry::after,
#ticketThread .thread-entry .header::before,
#ticketThread .thread-entry .header::after {
    display: none !important;
}

#ticketThread .thread-entry,
#ticketThread .thread-entry.avatar,
#ticketThread .thread-entry.response.avatar {
    background: var(--card-bg) !important;
    border: 1px solid var(--border-color) !important;
    border-radius: 8px !important;
    margin-bottom: 30px !important;
    margin-left: 0 !important;
    margin-right: 0 !important;
    box-shadow: var(--shadow-sm) !important;
    overflow: hidden !important;
    position: relative;
}

/* Header */
#ticketThread .thread-entry .header {
    background: rgba(255, 255, 255, 0.02) !important;
    border-bottom: 1px solid var(--border-color) !important;
    padding: 12px 20px !important;
    color: var(--text-muted) !important;
    font-size: 0.95rem;
    display: block !important;
}

#ticketThread .thread-entry .header b {
    color: var(--text-main);
    font-size: 1.05rem;
    font-weight: 600;
}

#ticketThread .thread-entry .header time {
    margin-left: 6px;
    color: var(--secondary-color);
    font-size: 0.85rem;
}

#ticketThread .thread-entry .header .pull-right {
    float: right;
}

/* Body container */
#ticketThread .thread-entry .thread-body {
    padding: 20px !important;
    background: transparent !important;
    border: none !important;
    border-radius: 0 !important;
    color: var(--text-main) !important;
    font-size: 0.95rem;
    line-height: 1.6;
    box-shadow: none !important;
    margin: 0 !important;
}

#ticketThread .thread-entry .thread-body::before,
#ticketThread .thread-entry .thread-body::after {
    display: none !important;
}

/* Override rich text inner colors */
#ticketThread .thread-entry .thread-body,
#ticketThread .thread-entry .thread-body * {
    color: var(--text-main) !important;
    background-color: transparent !important;
}

/* Clean up blockquotes generated from email replies */
#ticketThread .thread-entry .thread-body blockquote {
    border-left: 4px solid var(--border-color) !important;
    margin: 15px 0 !important;
    padding-left: 15px !important;
    color: var(--text-muted) !important;
}

/* Override osTicket's default margins for Thread Events (like Created by) */
.thread-event {
    margin-left: 0 !important;
    padding: 0 0 20px 0 !important;
    position: relative;
    font-size: 0.85rem;
    color: var(--text-muted) !important;
}
.thread-event .description {
    color: var(--text-muted) !important;
}

/* Fix massive white boxes around event icons from legacy theme */
.thread-event .type-icon {
    background-color: var(--card-bg) !important;
    border-color: var(--border-color) !important;
    color: var(--text-muted) !important;
}
.thread-event .type-icon::after {
    display: none !important;
}

/* Ensure no floating elements or internal tables override our card margins */
#ticketThread table, #ticketThread tbody, #ticketThread tr, #ticketThread td {
    background: transparent !important;
    border: none !important;
}


/* Reply Form */
#reply {
    background: var(--card-bg) !important;
    border: 1px solid var(--border-color) !important;
    border-radius: var(--border-radius);
    padding: 30px;
    margin-top: 40px;
    box-shadow: var(--shadow-sm);
}
#reply h2 {
    color: var(--text-main);
    margin-top: 0;
    margin-bottom: 20px;
    font-size: 1.5rem;
}
/* GLOBAL OVERRIDE FOR REDACTOR (often appends elements to <body>) */
.redactor-box, .redactor-box * {
    background-color: #111827 !important;
}

.redactor-editor, .redactor-editor *, .redactor-in, .redactor-in *, div[contenteditable="true"], div[contenteditable="true"] * {
    background-color: #111827 !important;
    color: #ffffff !important;
    border-color: #374151 !important;
}

.redactor-toolbar, ul.redactor-toolbar {
    background-color: #1f2937 !important;
    border-bottom: 1px solid #374151 !important;
    border-radius: 8px 8px 0 0 !important;
    padding: 5px !important;
}

.redactor-toolbar li a, ul.redactor-toolbar li a {
    color: #9ca3af !important;
    background-color: transparent !important;
}

.redactor-toolbar li a:hover, ul.redactor-toolbar li a:hover {
    color: #3b82f6 !important;
    background-color: rgba(255, 255, 255, 0.05) !important;
}
#reply select, #reply textarea, #reply input[type="file"] {
    background-color: var(--background-color) !important;
    color: var(--text-main) !important;
    border: 1px solid var(--border-color);
    border-radius: 6px;
    padding: 10px;
}

/* ========================================================
   SYSTEM ALERTS AND BANNERS
======================================================== */
#msg_notice { /* Success */
    background: rgba(16, 185, 129, 0.1) !important;
    border: 1px solid rgba(16, 185, 129, 0.3) !important;
    color: #34d399 !important; /* light green text */
}

#msg_warning, .warning-banner { /* Warning */
    background: rgba(245, 158, 11, 0.1) !important;
    border: 1px solid rgba(245, 158, 11, 0.3) !important;
    color: #fbbf24 !important; /* amber text */
}

#msg_error { /* Error */
    background: rgba(239, 68, 68, 0.1) !important;
    border: 1px solid rgba(239, 68, 68, 0.3) !important;
    color: #f87171 !important; /* red text */
}

#msg_info { /* Info */
    background: rgba(59, 130, 246, 0.1) !important;
    border: 1px solid rgba(59, 130, 246, 0.3) !important;
    color: #60a5fa !important; /* blue text */
}

/* Ensure links or inner text inside the alerts inherit the visible color */
#msg_notice, #msg_warning, #msg_error, #msg_info, .warning-banner {
    border-radius: 8px !important;
    padding: 15px !important;
    margin-bottom: 25px !important;
    box-shadow: 0 4px 6px rgba(0,0,0,0.1) !important;
}
#msg_notice *, #msg_warning *, #msg_error *, #msg_info *, .warning-banner * {
    color: inherit !important;
}

/* ========================================================
   PROCESSING & LOADING OVERLAYS
======================================================== */
#overlay {
    background-color: rgba(0, 0, 0, 0.7) !important;
}

#loading {
    background-color: var(--card-bg) !important;
    border: 1px solid var(--border-color) !important;
    border-radius: 12px !important;
    color: var(--text-main) !important;
    box-shadow: 0 10px 30px rgba(0,0,0,0.7) !important;
    padding: 25px 35px !important;
}

#loading h4 {
    color: var(--text-main) !important;
    margin-bottom: 10px !important;
    margin-top: 0 !important;
    font-size: 1.2rem;
    font-weight: 600;
}